This is 2015 National Customer Service week. Initiated in 1992 with a Congressional proclamation, Customer Service week has been a recognized event during the first week in October. It is now celebrated in over 60 countries.
There are no two ways about it; we all have the same 24 hours, 1440 minutes, 86,400 seconds in a day. But have you noticed that for some life is hectic and chaotic, while for others it appears to be smooth sailing?
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Lane Business Consulting has partnered with Copperstone Executive Suites for the upcoming Business Mastery Academy (BMA). The kick-off for the BMA is October 6th at 7:0o p.m. Copperstone is financing a $50 per month grant for 10 businesses to sign up for
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Being dependable is an essential factor in the business of building your reputation. Whether you are a consultant, a mechanic or a banker, it’s impossible to enjoy a good reputation without dependability. Being dependable is really very simple and can be summed
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Do you remember the “old days” when phones were just phones? The ability and perceived necessity to connect quickly caused phones to become a commodity. Now, phones have evolved into tiny computers or so-called “smart phones”. They suffer from “featuritis” and have
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I came across this Texas saying that refers to someone who is all talk and no substance. This also suggests one of the biggest misconceptions of businesses owners They have a good idea for a business but don’t know how to pull
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As business owners, we know that it pays to network. This activity is an important part of our marketing plan and contributes to making our businesses visible to potential customers. Nailing the 30 second introduction or ‘elevator speech’ helps you feel confident
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When you are in business, every thing matters. Every thing is important. The things that matter are how you interact with your customers or clients, how you follow up to requests, how you market yourself and your business, what systems you employ
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When I read the statement “Tolerate Nothing” in Thomas Leonard’s article: The Models of the Attraction, I thought how could it be possible to tolerate nothing – no thing. To tolerate nothing seemed to be a tall order. The tolerations referred to
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#1 – This Could Save You Hours Every Week! Make sure that if you (as an attorney, insurance agent, financial planner, business coach, etc.) offer a complimentary session that you ask the prospect to complete a questionnaire or assessment before you schedule
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